Refund policy

Returns and refunds

Fabanta aims to make returns straightforward. If you need help with an order, email Support@Fabanta.com and include your order number, the item concerned, and the reason for your request.

Subject to the eligibility conditions below and any rights that apply to you by law, return or refund requests should be made within 14 days of delivery. Please do not send an item back until Fabanta has reviewed the request and supplied the appropriate return instructions.

Third-party fulfilment

Fabanta may use third-party dropshipping suppliers and fulfilment partners, including supplier networks such as DSers or Syncee where applicable. Return instructions, the return address, and available resolution options can vary by product, supplier, and delivery destination. Fabanta will review your request and provide the applicable instructions.

Items that arrive damaged, incorrect, or faulty

If an item arrives damaged, incorrect, or faulty, contact Support@Fabanta.com as soon as possible and include clear photographs where relevant. We will review the order and work with the relevant fulfilment partner to provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Digital products

Digital products or content may not be eligible for return once supplied, accessed, or downloaded, except where a refund or cancellation right applies under applicable law. If you have a problem accessing a digital product, please contact us with your order details.

Refund timing

Where a refund is approved, it will be processed to the original payment method where possible. The time for the funds to appear can depend on the payment provider or bank.

Your statutory rights

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.